Messages that need you
Messages Mingly can’t answer are saved under Needs attention for you to reply in Instagram.
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What lands here
Anything Mingly can’t answer from what you’ve told it, like a collab or a custom order, is saved in your Inbox under Needs attention, and you get an alert.
Each one shows why, for example Not enough info, English only, Your boundary, Has an attachment or Unusual request.
What to do
Reply in Instagram, then mark it handled in Mingly. Mingly doesn’t send these replies for you.
Often the same question keeps coming up. Add the answer to your Knowledge Base and Mingly can answer it next time.
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Still stuck?
Sign in to chat with Mingly support, or email the team and a person will reply.